In case you haven’t heard of it, Facebook Creative Labs recently dropped their latest tool, the Facebook Mentions app “makes it easy for public figures to talk with their fans and each other on the go.” Hang on, I hear you say.. that’s what Twitter and Reddit are for.. yes, this is the latest in moves designed to keep social media users within the Facebook family.. buy Instagram, Facebook Paper for news, Slingshot to combat Snapchat, optimizing Native Video to draw advertising $$$ away from YouTube. It all makes sense right? I’m not convinced.
Celebrities, market need and the need for Facebook to have their fingers in every pie.
Now I’m not a celebrity (yet 😉 ), but I’ve been around the music industry for years and for me there’s two types of celebrities.. those who like to be seen schmoozing with other celebrities and sharing it with the world and those that like to be left alone or if connecting with other celebs, are not trapped up in making a big deal about it, so to me Facebook Mentions in it’s current format doesn’t make sense.
And what about Facebook’s perceived need for “world-domination” of all social media tools in the broader social media market?
We live in an ever-evolving technological age where consumers are spoilt for choice and each of us have our own little suite of social platforms that we use in varying frequencies depending on what drives and inspires us as an individual. Like my food and travel destinations I crave choice and variety in my social media; I enjoy Twitter for one-on-one connections with influencers, meeting every-day people I come across in the digital world whom I’ve never met who love similar things to me, friends and making new business contacts, Instagram as a photographer for daily inspiration/sharing and yes, even Pinterest has it’s place to occasionally inspire me and make me laugh when I’m struggling to get the day started and coffee just isn’t cutting the mustard. Like most of us. I want to at least “feel” like I have this choice and while Facebook Creative Labs is a cool initiative in theory, some of those smarts would surely be better utilised in improving Facebook’s user experience, as what Mark Zuckerberg & Co seem to fail to realise is you don’t need to own own every single human connection on social media. Sure, it’d be nice ($$$) and social innovation is certainly key, but you can’t be everything to everyone and when spread yourself thin over a 100 different opportunities invariably you open yourself up to falling flat on your face.
Last year I spoke with one of our top guys in Singapore about his philosophy on innovation and for his own personal development he endeavours to focus on 3 big projects a year and to do them well, nay, absolutely nail them. I come from a similar school of thought. In 2010, I burnt myself out working 12-14 hours a day 6 – 7 days a week managing 3 bands/singer-songwriters, working on a snowboard show on TV, building a business and flying around the country running various events, whilst trying to make ends meet. Now translate this to Facebook. For them it’s burning resource. It’s all very well to want to build creations designed to combat competitors and blow them out of the water with innovation, but creation’s just the first step. Once you’ve spent millions of dollars building a viable platform, to stay current and to continue to evolve, it’s necessary to continue pouring money into projects just to keep them relevant and competitive, which leaves two considerations – (a) The aforementioned market need and (b) Where’s this money coming from for development?
So my Advertising Dollars are funding this?
Yes, now comes the “fun” part. “Where’s the money coming from for your shiny new toys Facebook?” – mutter agencies, brand and marketing teams around the world. And yes, pure and simple. Brands are paying for it.
Working in social media I accept that part of my role is explaining to clients that the natural evolution of successful digital technologies into paid channels is nothing new (e.g. Google) and another reason why each brand’s social strategy should remain platform neutral and be tied to business objectives, rather than specific social platforms. But this? Uh uh.. in it’s current format and in an already saturated social media market I fail to see the necessity of Facebook Mentions and sure if it took off there may well be financial benefits in influencer/brand cross-promotions in the future, but they will be affordable for the few and when life’s already been made more challenging with the “death of Facebook Organic Reach” conversations, this is not helping.
I’ve been sitting here thinking you’ve been making some shrewd moves of late, Facebook, with your finger on the pulse and as always I’m happy to be proved wrong, but I’m concerned that this just smacks of an itchy trigger finger and you’re shooting blanks.
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